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Business Central (BC) Practice Director

Position Overview in the Americas is looking for a driven Business Central (BC) Practice Director to accelerate our growth by supporting our mid-market and enterprise clients in their digital transformation. We are looking for a passionate professional who is excited to grow our business together with a great team.   


As the BC Practice Director, you are primarily responsible for building, growing and overseeing a team of resources. This is a pivotal role that blends market, sales and solutioning, people, and delivery excellence. This role owns the strategy that ensures the Americas BC Practice has the right capabilities to seize market advantage and is responsible for driving business growth, supporting sales development and conversion, solutioning and delivery, and practice strategy, in addition to people, capability, and community development. 


Key Responsibilities 

  • Apply well-honed consulting, project management and functional skills in the management of consultant’s growth 
  • Involved in business development such as project diagnostics, proposal development, and sales calls 
  • Work closely with team members in conducting multiple client projects ranging from software evaluation, consulting services, customization design, and technical support to full implementation 
  • Demonstrate a willingness to go the extra mile for the team’s success by leveraging proven problem-solving techniques 
  • Build and grow a successful team through career succession planning, skills evaluation, team building activities, etc.  
  • Responsible for the Business Central Practice P/L, budget, headcount, etc. and meeting the revenue target goals 
  • Identify and resolve issues critical to the clients’ strategic and operational success 
  • Active involvement in company activities including recruiting, training, performance management, capacity planning, etc. 
  • Responsible for client relationships and overall success of the client engagement 
  • Guide clients and prospects in their evaluation of software providing information and demonstrations to help them assess fit for their business 
  • Scope the software and services required to help clients achieve their objectives 
  • Ensure projects are forecasted appropriately 
  • Define “best practices” in delivery including templates, work plans, and methodologies 
  • Enhance the reputation of the practice and organization by accepting ownership for accomplishing new and different requests 
  • Lead customer meetings or facilitated strategy sessions, analyze processes and recommend improvements, particularly when a SME is required beyond the project team or on larger, complex projects 
  • Establish a network of relationships within a broad range of functions and levels in a customer organization; sustain executive and c-level customer relationships 
  • Drive or assist in generating new leads or opportunities with existing customer base 
  • Measures customer satisfaction throughout an engagement, specifically identifying ways in which the team can increase current levels of satisfaction 
  • Ensures the customer’s concerns and issues have been appropriately addressed 


The Values of 

  • Contribute towards a working environment that epitomizes “one” where everyone is seen as an equal, and equality and diversity are championed   
  • Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism  
  • Come as you are, make work fun & others successful, and foster an always-learning mentality   


Skills and Experience 

  • Strong leadership, communication skills, client presence and focus, and the ability to influence executive stakeholders and clients  
  • Demonstrates and is recognized as an eminent thought leader internally (ideally, externally as well) in their practice  
  • Demonstrated ability to build organizational culture, drive employee engagement, strengthen inclusion and diversity, reduce attrition, and attract top talent 
  • Market-focused with a growth mindset  
  • Ability to collaborate effectively in a highly matrixed company to deliver results within the Americas 
  • Education and/or experience in the relevant field/business  
  • Proven relevant experience designing, selling, and leading client engagements with Microsoft Business Central (Dynamics NAV) 
  • Significant competency and skills in the practice  
  • Experience growing and leading a profitable technology consulting practice in a region  
  • Deep experience in understanding client needs and selling and delivering assets and solutions  
  • Experience shaping and developing people skills and capabilities 



Flexibility to travel as needed  



United States or Canada – Remote (home office)  


Overview of is a leading global provider of Microsoft Dynamics 365 solutions for professional services firms and other project-driven organizations. Our family of vertical solutions extends the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction, accounting, legal, advertising, marketing, and IT services firms. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are an almost 1000-member-strong global organization with a presence in 25 countries.  

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