Customer Service Representative
Work from Home Requirements:
Laptop or Desktop specs:
At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor)
At least 8 GB of RAM80 GB HD space with 20GB
Available USB Port USB Headset (combo Mic and Headset with noise-canceling)
Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 10mbps
Back up / Spare Internet Modem – Prepaid or Postpaid
Hardwired into the PC/Laptop (wireless internet access not permitted)
Windows Operating System Only (Mac IOS)
About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?
Be one of us, and be part of our success story!
As a Customer service representative, you will be responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. You must maintain a positive, empathetic, compassion, and professional attitude toward customers at all times. Resolve service problems like customer’s complaint, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. You need to address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.
For you to become a successful candidate for this role, you would need to have:
- You must have strong verbal and written communication skills.
- At least 2 years BPO experience.
- Knowledge or service experience in TICKET SALES in a BPO/ Call Center environment.
- Basic knowledge of prepaid, debit and credit cards, and Understanding of Remittances.
- Knowledgeable in MS Office systems, Virtual Desktop application navigation and Google Docs, Forms, Sheets. Ability to multitask and to navigate tools.
- Strong phone contact handling skills and active listening, adapt/respond to different types of characters and remain professional and courteous with customers at all times would make this job easier for you.
At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!