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Customer Support Lead

Customer Support Lead – Remote – Australia

We are hiring at ValPay for a Customer Support Lead to join our rapidly growing payment solutions platform ValPay in Australia, where you will provide our clients with an exceptional customer experience!

We are looking for a Customer Support Lead to join our payment business. As a Customer Support Lead, you will work remotely to provide exceptional customer service to our clients, ensuring their needs are met and their questions are answered promptly and professionally. You’ll join a team that delivers a best-in-class, customer-centric support experience. The Customer Support Lead plays a key role in developing this ethos through driving customer satisfaction and quick resolution times.

This is a remote position with flexible hours. We offer a competitive salary, benefits, and opportunities for growth within the company. If you are a motivated self-starter with the skills and experience, we seek, please submit your resume and cover letter for consideration.

Here is a little window into our company: ValPay is a leading payment processing company seeking an Implementation Coordinator to join our dynamic team. If you thrive in a fast-paced environment, enjoy working with deadlines, and are motivated to deliver exceptional results, this opportunity is for you. As an Implementation Coordinator, you will play a crucial role in ensuring seamless client onboarding, resolving issues, and driving successful implementations.

The successful candidate will be based anywhere in Australia, working remotely from home or from any of our offices in Australia!

What your day will look like:

  • Respond to customer inquiries and provide support via email, phone, and chat
  • Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
  • Guide clients through the use of our payment processing solutions, ensuring that they are able to use our systems effectively and efficiently
  • Escalate customer issues to management when necessary
  • Keep accurate records of customer interactions and transactions
  • Follow up on client requests promptly to ensure an exceptional customer experience

About You:

  • Excellent communication and interpersonal skills in English, both verbal and written is essential
  • Gritty, autonomous, self-motivated, and hard worker who thrives in a fast-paced environment
  • Ability to provide exceptional customer service and experience with a friendly and professional demeanour
  • Beginner-level technical knowledge and proficiency with computer systems and software
  • Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce
  • Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
  • Exceptional problem-solving skills with a proactive mindset
  • Flexibility and adaptability to navigate through changing priorities
  • Detail-oriented with strong organizational skills
  • Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
  • Must be legally authorized to work in Australia is essential

For further information about ValPay you can visit our websites at:

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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