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Salesforce Operations Support Specialist


About Our Team


At i4DM, our core values of People Matter, Integrity, and a Commitment to Excellence drive all that we do. By joining i4DM, you’ll become a part of a fun and diverse team of talented and creative consultants who share the goal of using the latest technology to solve business challenges. We provide our clients with a dynamic mix of services and deliver focused solutions like no one else.


We’re seeking talented and bright team players who are passionate about technology and want to work in a fast-paced, dynamic, and ego-free culture while applying a creative approach to problem-solving. Team members who like to grow their skill sets while solving challenging, real world business problems thrive at i4DM.


About the Role


i4DM is seeking a Salesforce Operations Support Specialist to join our fast-growing IT-project based consulting business – specifically our growing team at the Department of Veterans Affairs. We’re looking for expertise to support, enhance, and maintain a complex, enterprise wide, Salesforce based solution.


The Salesforce Operations Support Specialist is responsible for the daily operation and coordination processes to support an enterprise Salesforce implementation across the VA. The Salesforce Operations Support Specialist should continuously improve operational outcomes and service quality through proactive approaches working across multiple teams and workstreams and stakeholders. The Salesforce Operations Support Specialist shall possess exceptional communication skills and problem-solving abilities.



  • Provide end-user support on an enterprise-wide Salesforce solution
  • Educates customers and communicates troubleshooting steps
  • Follows documented workflow and established standards to resolve issues
  • Escalates to the appropriate technical resources for more complex issues
  • Adheres to customer communication engagement tool standards
  • Adheres to customer-provided Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, and leadership
  • Works closely with Technical Architects and Salesforce program team
  • Collaborate with other members of software engineering group including our Software Architects in defining and maintaining product architecture 
  • Establishes and implements strategies to achieve business results
  • Communicates and coordinates regularly with client stakeholders and third-party partners
  • Monitor technology trends for new opportunities and improvements  


  • A minimum of 2 years’ experience supporting a Salesforce solution in an operations or support role
  • Working knowledge of Agile development practices
  • Experience in Federal Health IT is preferred
  • Have solid Client Interaction and Problem solving skills
  • Military experienced candidates are encouraged to apply
  • Candidates will need to obtain Security Clearance of Public Trust once hired
  • Work Remotely





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