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Lead Operations Coordinator


We’re expanding our team and looking for a Lead Operations Coordinator! In this role, you will provide operational support on a variety of tasks including coordinating and scheduling service offerings, traveling to client onsite events, reporting, and other project coordination duties as assigned. This is a remote role, reporting to our VP of Partner Operations and Services.  

 

Responsibilities:

  • Ensure the schedule, budget, and details of a task or project are organized and delivered on-time 
  • Own scheduling and tracking responsibilities for live group moderators and leadership coaches ensuring excellent service delivery 
  • Guide processes of onboarding, sustainment, and offboarding of business clients and of individual coaching clients 
  • Serve as secondary point of contact for moderators and coaches for information delivery, question response, and problem solving 
  • Report on project status to internal and external stakeholders 
  • Build relationships with client points of contact in support of VP of Client Success 
  • Report operation risks and outcomes to appropriate management channels 
  • Perform administrative duties 
  • Travel to client sites, as needed (up to 10% travel) – representing Even Health and promoting its products

Requirements

  • 2-4 years of professional experience, including experience working on a team 
  • Excellent organizational and interpersonal skills 
  • Demonstrated strong attention to detail 
  • Strong Excel and PowerPoint skills 
  • Excited by a fast pace, start-up environment and a “ready to hit the ground running” attitude! 
  • Must be available to work standard EST hours

Bonus Skills and Qualifications :

  • Startup or fast-growth organization experience 
  • Customer Service experience
  • Healthcare, insurance, and/or military experience 

Benefits

  • Health, Dental, Vision Benefits + Equity Opportunities + 401k Match 
  • Annual Education Stipend
  • Working on an amazing team!



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