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Insight Implementation Specialist

Position Summary 

A Sr. Insight Implementation Specialist serves as the subject matter expert for ensuring the infusion of insight into our Conversational Engagement Platform. They are responsible for working with Strategic Planners, product/development team, and data science team to ensure the effective translation of journey insight into tangible data assets and processes that are leveraged within an AI-powered platform in order to achieve client goals.

Key Areas of Responsibility  

  • Lead the creation and refinement of library resources relevant to the patient/user’s journey (as informed by insight work)
  • Develop and refine text prompts to optimize conversational AI performance
  • Generate training data for custom large language models based on the patient/user’s journey (as informed by insight work)
  • Collaborate with internal and external stakeholders to ensure prompts, resource library, and LLM training data align with company goals and user needs
  • Monitor, analyze and score conversation performance to identify areas for improvement
  • Other projects and responsibilities as assigned.



Strong verbal and written communication skills

Excellent problem-solving and analytical skills

Experience in natural language processing, machine learning, prompt engineering, and/or large language models

Ability to collaborate effectively with cross-functional teams

Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact

Demonstrates these Brado skills: Agile, Bold, Innovative, Curious, Empathetic, Teamwork, Self-starter, Verbal & Written Communication, Creative Thinking

Willingness to travel and be flexible in scheduling to accommodate project needs


  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

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