Insight Implementation Specialist

Position Summary 

A Sr. Insight Implementation Specialist serves as the subject matter expert for ensuring the infusion of insight into our Conversational Engagement Platform. They are responsible for working with Strategic Planners, product/development team, and data science team to ensure the effective translation of journey insight into tangible data assets and processes that are leveraged within an AI-powered platform in order to achieve client goals.

Key Areas of Responsibility  

• Lead the creation and refinement of library resources relevant to the patient/user’s journey (as informed by insight work)
• Develop and refine text prompts to optimize conversational AI performance
• Generate training data for custom large language models based on the patient/user’s journey (as informed by insight work)
• Collaborate with internal and external stakeholders to ensure prompts, resource library, and LLM training data align with company goals and user needs
• Monitor, analyze and score conversation performance to identify areas for improvement
• Other projects and responsibilities as assigned.

Requirements

Strong verbal and written communication skills

Excellent problem-solving and analytical skills

Experience in natural language processing, machine learning, prompt engineering, and/or large language models

Ability to collaborate effectively with cross-functional teams

Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact

Demonstrates these Brado skills: Agile, Bold, Innovative, Curious, Empathetic, Teamwork, Self-starter, Verbal & Written Communication, Creative Thinking

Willingness to travel and be flexible in scheduling to accommodate project needs

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home