Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these top (required) skills:
1. 7+ years with experience in credit card collections in a non/sub-prime environment
2. International management experience
3. Extensive knowledge of collections strategies
4. Extensive experience with vendor performance management
General Position Summary:
The Senior Director of Global Collections Operation is responsible for the creation, development and implementation of global strategies that ensure effective collection results. This role is considered as agile and a thought leader requiring an innovative approach and the ability to drive industry-leading strategies that are transformative to our global collections operations. This can be accomplished through digitalization, process automation, updated tactics, and new ideas to achieve economies of scale and efficiency. This includes day-to-day operations of the teams across our global sites, analysis of our current strategies and recommendation of changes based on internal and external environmental factors. Adherence to all relevant laws and regulations as well as considering client’s needs is necessary. This can be on-site or remote position.
• Medical, FSA & HSA, Dental, Vision + More!
• 401k – 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.
If you’re interested in reviewing the full job description, continue reading below…
Create, implement and monitor new and improved strategies for collection performance efficiency
Lead an international team through day to day operations across global enterprise including, staffing, training, and performance management
Develop and maintain strong relationships with the clients focusing in high levels of client satisfaction
Collaborate with other departments to ensure seamless integration of collection activities with other business units
Work closely with Communication Strategy Department in the development and implementation of collection campaigns and initiatives including the use of technology and business intelligence improve performance
Ensure unit meets all performance metrics and targets. Abel to quickly pivot to meet established goals
Ensure the unit remains current with industry developments and best practices, as well as customer behavior in the current financial or related industry environment
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Provide frequent reports on collection performance to internal, external clients, and management, identifying trends and recommending strategy for improvement
Attend industry-specific events, conferences and/or meetings to continue to deepen expertise in trends, regulations and relevant competitors
Develop, implement and maintain policies and procedures for the collection process, ensuring compliance with all related laws and regulations
Bachelor’s degree in Business Administration, Analytics, Marketing, or related field or a combination of education and experience.
7+ year with experience in credit card collections in a non/sub-prime environment
5-10 experience directly related to the primary responsibilities listed and inclusive of leadership roles and corporation experience
Demonstrated ability to communicate effectively and constructively in writing and verbally with all levels of employees while exhibiting strong judgement and diplomacy
Demonstrate a passion for driving decisions and executing strategies in a fluid environment
Master knowledge of collection techniques (auto dialer strategies, negotiation tactics, various voice, and non-voice strategies)
Extensive knowledge of state and federal regulations (credit reporting, OCA, FDCPA, Reg F, UDAAP, etc.)
Flawless blend of business knowledge, strong analytical acumen, problem-solving, coaching, mentoring and tracking of results
The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary range for this role is $150,600 – $185,000 per year.