Graylog: Empowering Threat Detection & Incident Response Solutions with Cutting-Edge Technology
Graylog specialises in delivering top-notch Threat Detection & Incident Response (TDIR) solutions, backed by our latest addition, the Graylog API security platform. As a renowned centralised log management (CLM) and Security Information Event Management (SIEM) provider, we offer unparalleled fast and efficient log analysis capabilities in critical areas such as security, compliance, operations, and DevOps.
Our enterprise solution enables organisations globally to capture, store, and analyse terabytes of machine data in near-real time while our open-source product has been deployed in more than 50,000 installations worldwide, empowering individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost.
We’re a remote-friendly company with locations in Hamburg, Munich, London, Boulder, and headquarters in Houston, TX. If you live near an office and want to be part of said office great. Nearish to an office and want to have the ability to hot desk? No problem, and if you’re not near an office and wish to work remotely, all good!
Several recent achievements for Graylog have been we were included in the 2021 Deloitte Technology Fast 500™, 2023 Gold Globee award for cyber security & DevOps, and most recently we took home two of the most prestigious cybersecurity awards in SIEM and DevSecOps from Cyber Defence Magazine at RSA this year.
Who we’re looking for;
Our Advanced Support Engineers have the ability to support, build, and maintain working knowledge and expertise of our products and services.
As an Advanced Support Engineer here at Graylog you’ll possess a true passion for working with customers in solving challenging problems.
The Advanced Support Engineer will join an established, dedicated, passionate, growing customer success organization who prides themselves on remaining up to date with the technology relevant to supporting and providing the best service to our customers.
Just a few of the things it takes to be successful here;
· Ability to build and maintain working knowledge and expertise of our products and services.
· Passionate about working directly with customer and solving their challenges.
· Desire to remain up to date with the technologies that are relevant for supporting our customers.
· Openness, collaboration, useful innovation, ownership, and a commitment to do the right thing!
The Advanced Support Engineer should be based in either the US, Canada, UK, or Germany and will report to our Manager, Customer Support based in the US.
Additional responsibilities will include but are not limited to;
Graylog’s tech stack;
Little bit about you;
Just some of the reasons why to join Graylog;
Here at Graylog, you’ll find a diverse group of experienced professionals who love to have fun while meeting the needs of our customers with the best solution and customer service available.
Openness– As a global company, we encourage our people to bring their backgrounds, ideas, and perspectives to our collective work. We lead with integrity and are committed to doing what is best for the Graylog community.
Collaboration– Through mutual respect, trust, and candid communication across all teams, we deliver the best ideas and results.
Useful Innovation– We take calculated risks to find new ways to innovate. By continuously improving ourselves, processes, and technologies, we deliver the best solution for our customers.
Ownership– As owners, we take the initiative to solve internal and external problems while supporting peer success and holding ourselves accountable for delivering the best work. We do this from a place of high trust.
Do the Right Thing!– Comfort and safety come from knowing that everyone will do the right thing, even when nobody’s looking.
For further information please submit an application and a member of the Graylog People Team will be in touch.