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Business Analyst

SAM Application Business Analyst

Location: Fully remote

Duration: 12 months

Hours: 40 hours

We are accepting applications from the UK, Ireland and Netherlands Only.

Project Name

Global Development ITSM Platform (SAM) – SAM Business Analyst

Project description

The role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements of provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.

roles and responsibilities

Business Requirements Definition – Collaborating closely with eclinical system teams to capture, understand, and translate their solution needs into user requirements for the SAM technical team. Ensuring that these requirements encapsulate the nuanced needs of Pharma R&D processes.

Solution Expertise: Acting as a key solution expert during the design process, providing insights into system solutions that support user needs.

Creation of solution demos, participating in Q&A’s and contribution to knowledge base.

Incident Management – Update and management of requests via the ITSM tool Incident and Request management

how to succeed

Bachelor’s degree (University degree) or equivalent education / relevant experience required

Experience in Stakeholder Analysis, Requirement engineering or process modeling is required.

Experience working with ServiceNow Technologies

Knowledge of ITSM principles

Demonstrated knowledge of clinical development processes

Good knowledge of Quality Assurance, Quality Control and Compliance is required

Proficiency in computer applications such as the MS Office suite is required

Experience in working in a global environment is required

Strong communicator both written and verbal English is required

Able to operate with a minimum of supervision

Experience working in a global R&D environment is preferred


This role offers a very competitive hourly rate. This contract will run for 12 months and has a chance of extension.

you are welcome here

Johnson & Johnson Innovative Medicine is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Innovative Medicine

Patients inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science and compassion, we confidently address some of the most complex diseases of our time and unlock the potential medicines of tomorrow.

Our diverse portfolio spans multiple therapeutic areas — Oncology, Immunology, Neuroscience, Cardiovascular, Pulmonary Hypertension, and Retina.

We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way.

Janssen UK:

Janssen Ireland:

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid.

For the UK – This role is inside IR35

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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