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Healthcare Staffing Credentialing Specialist

Who We Are:
KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We’re disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.
The CSR team is looking for their next Healthcare Staffing Credentialing Specialist to provide outstanding customer and candidate experience. The person in this role will be assisting with processing and communicating pre-employment checks, such as background checks, medical compliance including follow-up related to verifications for drug and medical screenings. We are especially looking for experienced people in the medical compliance and background check industries. Our ideal candidate will be someone who’s highly motivated to join a hyper growth company, comfortable with adapting to changing priorities,  can adhere to complex rules and policies, and never rest until the customer has what they need.
Candidates must be open to working potential evening and/or weekend hours as necessary, particularly for any prioritized/escalated customer need.
What You’ll Be Doing
  • Processing screenings for background checks using in-house and third party vendors and technologies with screenings in categories such as identity, criminal, employment, education, licenses/certificates, occupational health, and more.
  • Following up with customers and candidates to ensure rapid, accurate, and simple completion of background checks and compliance verifications.
  • Interacting with customers via email, live chat, and over the phone by actively asking questions and over-communicating rather than trying to solve a problem in a silo.
  • Responding to customer and candidate inquiries in a polite, friendly, respectful, and professional tone with urgency and accuracy.
  • Contacting vendors and data partners via phone and electronic communications to perform research and retrieve results from services ordered.
  • Participating in electronic communication channels on a constant basis as part of their daily work.
  • What You’ll Bring
  • 1+ years healthcare staffing credentialing experience
  • 2+ years work experience in in the background check and/or start up industries
  • 3+ years of relevant professional work experience in customer service and/or technical support
  • Strong technical aptitude with computers and technology, and using online communication tools for text, voice, and video when neededGood writing skills, great communication, and comfortable communicating in a remote setting
  • Detail and data oriented, analytical, self-motivated and driven 
  • Must be able to adjust to changing priorities as is common in a startup environmentAssociates or Bachelor’s degree preferred, but not required
  • Perks & Compensation:
  • Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity
  • 100% remote work environment with limited travel
  • Healthcare and Dependent Care FSA
  • Competitive benefits package including medical, dental, 401k, and EAP.
  • Unlimited time off policy- Take the time to Check Yourself
  • The recruitment process for this role consists of-
    1. People Ops screen
    2. Panel interview
    3. Hiring Manager Interview
    4. Final Interview
    5. The Big Decision!
    All KarmaCheck interviews are conducted via Zoom, and we kindly request candidates to keep their videos on throughout. We’re excited about the opportunity to e-meet you soon!
    KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

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