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Technical Analyst

SAM Application Technical Analyst

Location: Fully remote

Duration: 12 months

Hours: 40 hours

We are accepting applications from the UK, Ireland and Netherlands Only.

Project Name

Global Development ITSM Platform (SAM) – Technical Analysis and Solution Design

Project description

The Pharma R&D ITSM Tool – Technical Analysis and Solution Design project focuses on the pivotal role of a Technical Analyst in translating business requirements into user stories and serving as a solution expert throughout the design process. The objective is to bridge the gap between business needs and technical implementation within the ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and development initiatives.

roles and responsibilities

Requirement Translation: Collaborating closely with business analyst to capture, understand, and translate their requirements into detailed and comprehensive user stories. Ensuring that these stories encapsulate the nuanced needs of Pharma R&D processes.

User Story Definition: Creating clear, concise, and actionable user stories that serve as the foundational building blocks for the development team. These stories should capture the essence of business requirements and guide the development process.

Technical Analysis: Conducting in-depth technical analysis of business requirements to define the most effective and efficient solutions. This involves assessing existing systems, proposing enhancements, and aligning solutions with industry best practices.

Solution Expertise: Acting as a key solution expert during the design process, providing insights into the technical feasibility and implications of various design choices. Collaborating with developers to ensure that the proposed solutions meet both business and technical criteria.

Collaboration with Development Team: Working closely with the development team to communicate requirements, address queries, and facilitate a smooth transition from business requirements to technical implementation. Ensuring a shared understanding of project goals and objectives.

how to succeed

Bachelor’s degree Bachelor’s degree (University degree) in information technology or computer science

In-Depth knowledge of coding languages including proficiency in Javascript

Experience working with ServiceNow Technologies

Demonstrated knowledge of ITSM principles

Demonstrated knowledge of clinical development processes and global clinical operations,

Good knowledge of Quality Assurance, Quality Control and Compliance is required

ITIL Framework experience & certification preferred

Proficiency in computer applications such as the MS Office suite is required

Detail oriented

Experience in working in a global environment is required

Strong communicator both written and verbal is required

Able to operate with a minimum of supervision


This role offers a very competitive hourly rate. This contract will run for 12 months and has a chance of extension.

you are welcome here

Johnson & Johnson Innovative Medicine is working to create an inclusive environment where diverse backgrounds, perspectives, and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

about Johnson & Johnson Innovative Medicine

Patients inform and inspire our science-based innovations, which continue to change and save lives. Applying rigorous science and compassion, we confidently address some of the most complex diseases of our time and unlock the potential medicines of tomorrow.

Our diverse portfolio spans multiple therapeutic areas — Oncology, Immunology, Neuroscience, Cardiovascular, Pulmonary Hypertension, and Retina.

We are continuously working to develop treatments, aspiring to find cures, pioneering the path from lab to life, and championing patients every step of the way.

Janssen UK:

Janssen Ireland:

application process

We are looking to process the first round of applications within the next 2 working days.

We do not accept applications via email. The pay rate for this role will depend on how you are paid.

For the UK – This role is inside IR35

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.

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