Provides technical application support for complex clinical or business applications in the healthcare environment. Includes gathering, analyzing and evaluating user needs, and implementing, optimizing, supporting and troubleshooting clinical or business applications.
Talent Pool: Corporate Services/Professional
Collaborates with internal and external technical and end user groups to ensure applications and other third party systems meet the organizations clinical and business needs when building and implementing the system.
Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third party systems.
Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions. Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understands and translates the business/clinical functionality into system configuration and workflow validations.
Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing. Documents test results, design, change control, system problems, and internal procedures according to departmental standards.
Provides technical application support, triage, and troubleshooting for complex applications. Participates in on-call coverage for off-hours and application validation during scheduled downtimes. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems.
Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross functional applications utilized by the organization.
Associate’s degree with 8 years’ experience in relevant field, or high school diploma with 13 years’ experience in relevant field.
Bachelor’s degree preferred with 3 years? experience in relevant field
Required: Proven experience with successful project implementations/system support.
Preferred: Prior healthcare information systems experience in area of specialty. Strong working knowledge of hospital / ambulatory clinical and/or business workflows. Experience working with electronic medical records and patient charts, or enterprise systems. In-depth knowledge of Cone Health policies and procedures.
Valid Driver’s License | Valid Driver’s License
For clinical employees: Must maintain licensure appropriate to clinical education and training, without lapse.
For CHL applications: Must satisfactorily complete required EPIC certification testing.