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Vice President of Information Technology


Paula’s Choice is Your Right Choice!

Paula’s Choice is a leading multinational skincare brand with over 28 years in the industry! Our mission is to empower people around the world with the knowledge and products they need to achieve their own definition of beauty. We’re looking for passionate and talented people to join our team as we continue to revolutionize the beauty industry.

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

What we offer you*:

A robust benefits package including health, vision, dental, retirement and more
Flexible spending account, Employee assistance program
Fitness perks, meditation app membership, and more
Product samples and discounts
Generous PTO
Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post)
Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District
Did we mention we’re a dog-friendly office?

*Please note these benefits are only available to full-time Paula’s Choice employees.

In addition to our core benefits outlined above, here’s some additional reasons you should consider a career at Paula’s Choice:

We’re committed to innovation – we’re constantly developing new and innovative products that are based on the latest scientific research.
We’re customer centric – we believe that our customers deserve the best possible products and services.
We’re a diverse and inclusive workplace – we value diversity and inclusion in all aspects of our business and have committed to learning along the way. We believe that our employees’ unique perspectives and experiences make us a stronger company.
We’re passionate about making a difference – we believe that beauty is more than just skin deep. We’re committed to using our platform to share research, education, and skin positivity.

If you’re looking for a career where you can make a real difference, join Paula’s Choice today! We’re looking for talented and passionate individuals to help us change the world one face at a time.

How you’ll have an impact at Paula’s Choice:

The Vice President of Information Technology (VP IT) is a critical role in our North America growth and global expansion. Leading multiple disciplines, the VP IT will coach architects, developers, data engineers, project managers, infrastructure engineers, DBAs and service desk technicians. The role will work with our headquarters team to innovate, develop and maintain the standards and patterns of our PC Platform, most notably our Enterprise Service Bus (ESB), NetSuite OneWorld, Salesforce Commerce Cloud (SFCC) and Shopify code bases with local integrations. As well, the VP IT will manage regional directors and US IT resources and external vendors to provide technical, project, systems, and inventory support to the Paula’s Choice’s users and infrastructure.

This new role is expansive in covering front end ecommerce, backend systems and services, project management, cybersecurity, infrastructure and end user support. It will be critical in establishing world class policies and procedures to keep us consistent, safe and thorough.

The successful candidate will be a servant leader, working to facilitate the success of team members while building positive relationships with our internal organization and functional leaders in our culture of “yes” (we say “yes” to collaborating on solutions). They will be detail oriented, yet people over process focused. They will lead from the front as we continue to grow our global footprint.

As a VP IT a typical day might include a mix of the following:

Partner with the CIO and our headquarters team to explore innovations that accelerate our business.
Partner with the CIO to define global IT infrastructure strategy, architecture, and processes.
Work closely with CIO and stakeholders to prioritize quarterly initiatives.
Own all IT functions, including the following: Office 365, Azure, SSO, SaaS applications, etc., supporting our 24×7 ecommerce enterprise.
Develop, monitor and maintain systems, standards, and infrastructure to support Paula’s Choice offices and staff throughout globally.
Manage project deliverables and responsibilities, vendor management, contract negotiation, budgets, and be the subject matter expert on company IT services and applications.
Working with the CIO & CISO, ensure IT systems meet all requirements for data security. (GDPR, CCPA, PII, PCI, etc.)
Drive day-to-day executions by leading internal development as well as external agencies, to ship high quality releases on time in an Agile, continuous improvement methodology.
Manage and protect the SFCC master front end code base as well as back-end services and ESB code base for global adoption and local performance.
Oversee “health of site” KPI’s such as latency/load times and outages, for desktop, mobile, and tablet.
Troubleshoot website functionalities and find solutions while working with tight deadlines.
Work as the point of escalation, supporting in country teams to address revenue and customer experience blockers.
Defining product specifications and functioning scopes for infrastructure support (encompassing hardware and software) to ensure that solutions meet the needs of customers and stakeholders.
Lead the PC AMER IT team of approximately 20+ employees, aligning a diverse remote staff with company goals and objectives. Today’s organization includes the following departments: Back End Systems Development, Front End Systems Development, Data Warehouse, Program Management, Infrastructure, and Service Desk teams.
Other responsibilities as assigned by your manager.

The Details:

Location: We are based in Seattle, and although we are looking nationally, we prefer local candidates.
Hours: Typically, regular business hours, but some flexibility and extended hours required
Physical requirements: Ability to both sit for long periods of time & handle long periods of screen time
Travel requirements: Up to 20%, domestic travel

What you’ll bring to the table:

Experience:

15+ years of IT experience
10+ years in a leadership role
10+ years of experience in e-commerce, retail (cosmetics background is preferable but not required)
10+ years of experience with large-scale e-commerce applications and marketing platforms.
10+ years of experience with agile methodologies.
10+ years of experience designing mobile application UX/UIs

Skills:

Superior communication skills with external & internal business partners and development teams
Ability to be self-motivated and work with urgency to mitigate blockers. May need to involve key partners such as: customer service team, digital marketing, creative and brand teams
Comfortable working in a team-oriented, entrepreneurial environment
Fast learner, confident communicator, with the ability to effectively prioritize and execute tasks in a fast-paced environment (resourceful, hands-on, able to sense urgency)
Demonstrated leadership skills, passion, ability to learn and adapt, and team skills
Strong analytical and quantitative skills for data-driven decision making

Knowledge:

Working knowledge of Sales Force Commerce Cloud & Shopify
Working knowledge of NetSuite OneWorld or other ERP applications
Clear understanding of Project Management Methodologies –Agile, Scrum, Adaptive
Up to date with the latest trends and best practices in e-commerce, software development, disaster recovery / business continuity, security, and IT infrastructure (PC & Mac, Server, Network, etc.)
Proven record of accomplishment of maturing and streamlining IT systems and processes (i.e., employee onboarding/offboarding, software/hardware provisioning, etc.)

What can help you really stand out:

Background in skincare, personal care, cosmetics, or a related industry strongly preferred
Experience with migrating a site to NetSuite OneWorld a plus
Bachelor’s Degree

Approximate Salary Range Based on Experience and Location:

$250,000 – $280,000 USD/annually

Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate’s region/town/cost of living.

For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.

Paula’s Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.

We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work. Where embracing cultural differences, accepting others without bias, and antiracism are reflexes, not an initiative.

Please note:

At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at careers@paulaschoice.com. This email is intended for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.

We take your privacy seriously. For details please see our Privacy Notice.



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