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IT Administrator

*IT Administrator*

FlexTrades is seeking a dedicated and experienced *IT Administrator*to join our team. In this role, you will be responsible for handling and providing advanced technical support for a wide range of IT-related issues. Your tasks will include setting up and troubleshooting desktop and mobile hardware, printers, video conferencing, and software connectivity.

Additionally, you will play a crucial role in onboarding new hires and managing level 1 applications support. Strong technical skills, certifications, and a customer-focused approach are essential for success in this position. If you are a quick learner with excellent problem-solving abilities and a passion for IT support, we invite you to join our team.

*Job Description:*
* Set up and troubleshoot wired/wireless LANs and workgroup PCs, Windows workstations and Mobile (Android and iOS) hardware issues, video conferencing and A/V equipment, related software.
* Manage level 1 Applications support and assist with the escalation of tickets to the Applications Manager for complex issues.
* Resolve connectivity issues with users both in-person and remotely.
* Build, configure, ship and support laptop hardware and related equipment for new hires.
* Configure and deploy new laptops with InTune Autopilot.
* Communicate clearly and professionally with stakeholders, following up as needed.
* Effectively document support requests, updates, and resolutions in our ticketing system.
* Resolve support requests in an appropriate amount of time according to our SLA.
* Up to 10% Travel may be required.

* 2+ year college degree in IT or equivalent technical training and work experience. CompTIA, MCSA, Azure cloud or Intune certifications a plus.
* 2+ years desktop support experience in a corporate help desk environment; including 1+ years in a Level 1 role supporting a remote workforce.
* Experience with image deployment using Microsoft Intune/Autopilot.
* Extensive experience in analysis, diagnosis, and resolution of complex desktop computer and telephony problems for end-users.
* Proficiency with computer hardware/software, including the Office product suite with Microsoft 365 Administration, Exchange (On-Prem, Hybrid, M365), Teams, Sharepoint, Entra Active Directory, Windows OS (Win10, Win11) and Adobe Acrobat.
* Preferred in-depth knowledge of Applications listed above, VOIP, PowerShell Scripting, configuring and supporting Mobile devices (Android and iOS), printers, video conferencing and A/V equipment.
* Extensive knowledge in supporting cloud-based phone systems (CloudCall a plus), Entra (Azure) and Microsoft Intune.
* Strong customer service skills, with the ability to communicate clearly in spoken and written English.
* Knowledge of Powershell scripting, PowerBI and automation.
* Experience following IT Security policies and best practices.
* Sound judgment, problem solving, and conflict resolution skills.
* Great organizational skills and teamwork, with ability to multitask, prioritize and meet deadlines.
* Interest in up scaling your professional development with courses and certifications.

*Compensation and Benefits Package:*
* Company issued equipment
* Wellness Program
* Remote Flexibility
* Udemy business employee account for continual learning
* Best in Class: Medical, Dental, Vision, Disability and Life insurance coverage offered
* 401(k) Retirement Savings Plan with a company match
* Paid holidays, Vacation, Volunteer Time Off & Birthday PTO

_FlexTrades is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce. As part of this program, the below link will be used to collect minority, gender, disability, and veteran status information as part of our Affirmative Action Program. If you apply, please answer the questions listed in the link. If you would prefer to not disclose this information, there is an option to opt out._


Job Types: Full-time, Permanent

Pay: $60,000.00 – $70,000.00 per year

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
Compensation package:
* Yearly pay
Experience level:
* 2 years
* 3 years
* 4 years
* 5 years
* 8 hour shift
* Day shift

Work Location: Remote

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