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Customer Support Advisor

About the role:

We are looking for a Customer Support Advisor to join the team to support pur partner, Keary’s Motor Group.

This is a permanent work from home position open in Portugal. The sucessful candidate will need to be based in Portugal.

The successful candidate will need to be available to work the following shift: Monday to Friday 09.00 – 17.30pm.

The base salary for this position is €13,250. You will receive a 20 eur a month internet allowance. The meal allowance is 7.63 per day.

This is an exciting opportunity for someone who enjoys multitasking in a fast-paced environment, the autonomy to make decisions and the opportunity to be part of a growing team.

This is a permanent work from home role so the only commute you will need to worry about is getting to your home desk

  • Dealing with inbound calls, and emails from existing and potential new customers (Minor and Major car service bookings, general enquiries, and amending service appointments).
  • Conducting Outbound calls on a daily basis to customers who have an overdue service, and encouraging them to book in on the call.
  • Managing your own day-to-day performance by ensuring that Inbound calls and emails and any other future channels are answered in line with SLA targets.
  • Liaising with key personnel regarding any potential sale cases.
  • Keeping up to date on all car services/promotions/manufacturer requirements.
  • Identifying and booking any other business opportunities with customers (i.e. warranty checks, recalls etc).
  • Delivering and meeting quality targets across all media channels.
  • Adhering and working towards key KPI’s that will be set/agreed as part of your role.
  • Developing collaborative, positive working relationships with customers and internal teams.
  • Ability to remain up to date on all processes and identify areas of improvement.

The recruitment process

Our recruitment process is in 3 stages.

  • 30 min Teams interview with our Recruiter
  • Language test if applicable to the role
  • 45 min interview over Teams with the Hiring Team
  • 1 year of retail or customer service experience.
  • Ability to support Monday to Friday 09:00 – 17:30, but open to supporting Saturdays as the team grows.
  • Ability to provide coverage to other projects or contracts within Otonomee to for annual leave, unplanned absences or seasonal peaks.
  • Fluent English in both written and verbal communication with excellent phone etiquette.
  • Ability to take on board new processes and embed a culture of continuous improvement.
  • Ability to switch between different brand processes quite rapidly.
  • Ability to provide clear and concise notes on customer files within the booking system.
  • Demonstrate high levels of initiative with the ability to multi-task and be detail oriented in a fast-paced environment.
  • Experience using helpdesk software, ticketing software, booking systems and remote support tools.
  • Quick learner with the ability to absorb extensive information on manufacture requirements.
  • Excellent communication and interpersonal skills.
  • Be efficient, with good organisational and time skills and high attention to detail.

What you get in return:

  • Fully Remote work based in Portugal
  • A competitive salary
  • Internet and Meal Allowance
  • Equipment provided
  • Home office allowance
  • A Buddy on joining
  • Online Gym and Wellbeing Studio.
  • The opportunity for professional growth.
  • Fun company events and team outings.
  • Autonomy and Responsibility
About the company

Founded in 2020,Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses. Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

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